Shipping policy

Ordering & Payment

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MagicTail Outfitters(MO) accepts all major credit cards, PayPal, and Apple Pay. Payment by personal or certified check is accepted, but these orders are not shipped until after payment clears. Checks can add 3-10+ business days to order processing. No CODs. International orders $100+ must be paid by PayPal or ACH Wire Transfer.


Processing & Backorders

All orders are shipped as soon as possible (most within one business day of receipt) and MO strives to maintain inventory on all items. However it is not always possible, so if necessary contact us to confirm live inventory. Items needed for a scheduled fishing trip, vacation, special occasion or holidays should be ordered well in advance. However, if ordering and delivery time is a concern you must let us know. This way we can accommodate your needs. Include a note when checking out in the "Ordering Instructions/Comments" section.

If an order is for multiple items and all are not in stock, we'll hold and ship all of the items together as a complete order so long as the out of stock item(s) are expected to be available soon.

If the out of stock item(s) are known to be not available at time of order receipt, the in stock item(s) on the order will ship out partial. The out of stock item(s) will be placed on backorder. All backorders are held indefinitely unless we notify you otherwise. Customers have the option to contact us at anytime to cancel backorders. When available, all backorders are shipped on us via Standard Shipping.

Shipping (Shipping, Handling, Insurance)

All packages are shipped with tracking and insurance at no additional cost to you.

To most destinations Standard Shipping is a 1-5 business day transit time service.

  • MagicTail Outfitters offers Free Standard Shipping On Orders Over $100 (merchandise total) shipped within the 48 Contiguous United States (AK, HI, PR excluded).
  • Free Shipping does NOT apply  or on large "oversized" and "overweight" items such as, fishing rods.
  • For orders under $100 (merchandise total) our Standard Shipping option is a Flat $6.99 fee. 

 

Returns & Exchanges

  • Within a 30 day period of time (from delivery date), we offer a no questions asked returns of new merchandise (must be unused). Item must be in brand new condition in their original box, including packaging materials, manuals, tags and accessories. 
  • Simply send the package back to us with a copy of your invoice and a note instructing us. For example, "Exchange for size." Or, "Return for credit."
  • Please allow 5-10 business days for a return/exchange to be received, inspected and processed. Exchange or refund amount excludes shipping charge.
  • After 30 days all returns must be approved and will be subject to a 10% restocking fee or given store credit. Please contact us for approval.

We reserve the right to refuse any return at anytime. No returns or exchanges on bait, custom and special ordered merchandise.

Heavy Merchandise

  • Packages greater than 72" in length are considered "Heavy Merchandise", "Oversized", and "Overweight" packages. 
  • Packages greater than 96" (8' 1 piece fishing rods or longer) cannot be shipped and must be picked up. This does not include 2 piece rods of any size. 
  • These items will require an additional shipping cost due to size and weight. 
  • Free shipping does NOT apply to "Heavy Merchandise", this includes Fishing Rods.

 

High Value Merchandise

  • Signature is required at delivery for all orders over $500. Prepare accordingly because there's only three attempts before it is returned to sender. At which time the customer will have to wait and pay for the reshipment.